Returns & Refunds

You may request a return for an eligible product within 7 calendar days of delivery. The item should be unused, complete, in its original condition and packaging, with accessories, manuals, gifts and labels included. A return must be approved before it is sent back.

Please contact us as soon as possible, preferably within 24 hours of delivery, if an item arrives damaged, visibly defective or different from what you ordered. Keep the product and packaging and provide your order number plus clear photos or a short video so the issue can be assessed quickly.

• Used, altered, installed, washed or damaged products.
• Opened personal-care, hygiene, beauty or health-related products where return would create a hygiene concern.
• Items missing original packaging, accessories, labels or serial details.
• Clearance, customised or final-sale items where this was disclosed before purchase.

These exclusions do not remove rights relating to defective, unsafe, misdescribed or incorrectly supplied goods under applicable UAE law.

Approved refunds are processed after the returned item is received and inspected. Because orders are paid by Cash on Delivery, we may request secure refund details through the support process and use an agreed transfer method. Processing time can vary by bank or service provider. Delivery or return costs may be deducted for a change-of-mind return where permitted, but not where the item is confirmed defective, incorrect or otherwise covered by mandatory consumer rights.

1. Sign in to My Account.
2. Open a support ticket for the relevant order.
3. Describe the issue and attach requested evidence.
4. Wait for return instructions before sending the item.

You may also email support@ae.mart99.pk and include your order number. We aim to handle valid disputes fairly and promptly.