Privacy Policy

• Account and contact details such as name, email address and delivery contact information.
• Private billing and delivery details required to process and deliver an order.
• Order history, product selections, returns, refund and support-ticket information.
• Device, browser, security-log, cookie and website-usage information.
• Messages, feedback and files you choose to send to customer support.

We use necessary information to operate accounts, verify and fulfil orders, arrange Cash on Delivery, provide customer support, prevent fraud and misuse, improve the website, maintain records and comply with legal obligations. Promotional email is sent only where permitted and you may opt out at any time.

We may share only the information reasonably required with delivery and logistics providers, website and hosting providers, security and support services, professional advisers, and authorities where disclosure is legally required. We do not sell personal information.

Necessary cookies support checkout, account login, security and language preferences. Optional analytics or marketing cookies are used according to the choice shown in our cookie-consent tool. You may revisit your consent choice from the website.

We retain information only for as long as reasonably required for the purposes described above, dispute handling, accounting and legal obligations. We use reasonable organisational and technical safeguards, but no online system can guarantee absolute security.

Subject to applicable law, you may ask to access or correct inaccurate information, request deletion where retention is not required, object to certain processing, restrict processing, or withdraw marketing consent. We may need to verify your identity before completing a request.

For a privacy request or question, email support@ae.mart99.pk. We may update this policy when our services or legal obligations change; the current effective date will appear at the top of this page.